Top 4 Troubleshooting Tips for Your Broadband Internet Connection

No matter what type of broadband internet connection you use, you can quickly solve any timed-out connection issue and no-browse problem by knowing troubleshooting basics. Here are the top four troubleshooting tips for no-connection problem besetting broadband users.

Check the Wires First

This is the most obvious step to take, even for people who are not inclined to deal with technical stuff. Is the equipment plugged in? Is the equipment drawing power?

Check the line where the internet service enters your house. If you have cable internet, look at the line drop from your cable company. For DSL, check the phone lines and the phone jacks. As for satellite internet, inspect the satellite dish antenna and any cabling that’s supposed to be securely connected to it. Then check the wiring inside the house, keeping track as you go especially if you have a complex network of computers in place.

If you notice any damaged line, do not touch it. Call your service provider.

It is also possible that a section of your home network uses the wrong type of cable. Home network cables are usually cat5 or cat5e Ethernet cables. When you directly connect two computers, use a crossover cable. When connecting a set of devices involving a router or a hub, straight-through cables must be used. The cables are labeled and you can examine the wiring pairs at the connectors. If you cannot tell the difference, then try another cable and see if it restores the connection.

Power Cycle the Modem

Power cycling is a fancy term for unplugging your modem, waiting for around thirty seconds to pass, then turning it back on. Basic power cycling fixes many connection kinks, whether your high-speed connection is DSL, cable internet, or satellite.

If power cycling does not work, then repeat it. But this time, unplug everything connected to the network—computers, phones, router or hub, etc.

Troubleshoot the Router

If you use a wireless router or a wireless access point (WAP) for your laptop, then the wireless network can be causing the no-browse problem.

If you get internet connection via an Ethernet cable from your modem to the computer, then the problem is definitely somewhere in your wireless network.

Two potential causes of wireless network outages are security-related problems and configuration issues. To solve these problems, you have two options: refer to the router’s user manual or call your ISP.

Deal with Issues Associated with Satellite Internet Service

If you live in a remote location where the only available high-speed option is satellite internet service, then you have your own set of problems. Your two-way satellite dish receives signal when it is pointed directly at a specific angle to a satellite over the Earth’s equator. Thus, your internet connection is affected by the weather.

Remove greenery, snow, and debris blocking the dish and its antenna.

A misaligned dish leads to a failed connection. When that happens, only a professional can point it in the proper direction. Call your ISP and do not tweak anything because a satellite internet antenna is not adjusted the same way you would any regular TV dish antenna.

Sam Jones, the author, has a great sky broadband package but has had a few issues with his service.

Imtiaz Rayhan

Editor of TechThumbs. Music addict, The Beatles fan. Love travelling and spending time with friends.

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